Privacy Policy — LeashFreeLove

Your privacy is important to us. This Privacy Policy explains how we collect, use, protect and share your information when you visit our website or use our services.

By accessing our website or booking our services, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name
• Phone number
• Email address
• Address / Location
• Pet details shared during enquiry or booking

b) Service & Booking Information

• Type of service requested
• Appointment dates and preferences
• Payment details (not including saved card data)

c) Technical Information (automatic)

• IP address
• Device type
• Browser information
• Cookies and usage data

We do not collect sensitive personal data unless voluntarily provided by you.

2. How We Use Your Information

Your information is used to provide and improve our services, including:

• Booking confirmations and reminders
• Customer support & communication
• Service updates and follow-up messages
• Personalizing pet care based on your preferences
• Sending invoices or payment details
• Improving website experience & security

We do not sell your data to any third party.

3. Sharing of Information

We may share information only in the following cases:

• With service professionals (vets, groomers, trainers etc.) to deliver your booked service
• With third-party partners only for secure payment processing or appointment systems
• When required by law, legal process or government request

Your information is never rented or sold.

4. Data Storage & Security

• Your data is stored securely using industry-standard safety protocols.
• Access to personal information is limited to authorized personnel only.
• No online system is 100% risk-free, but we take strong measures to protect your data.

5. Cookies & Tracking

Our website may use cookies to:

• Improve user experience
• Understand website usage
• Offer relevant services & promotions

You can disable cookies in your browser settings anytime.

6. Marketing & Communication

• We may send service reminders, promotional offers or updates via SMS, WhatsApp or email.
• You can unsubscribe or opt out anytime.

7. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy policies or content of those sites.

8. Data Retention

We retain customer information only as long as necessary to:

• Provide services
• Maintain service history
• Comply with legal and financial regulations

9. Children’s Privacy

Our services are meant for adults booking on behalf of pets.
We do not knowingly collect personal data from minors.

10. Your Rights

You may request at any time:

• Access to your stored information
• Update or correction of information
• Deletion of your data (unless legally required to keep it)

To request this, contact us through the details below.

11. Policy Updates

LeashFreeLove may update this Privacy Policy from time to time.
The latest version will always be available on this page.

12. Contact Information

For questions regarding this Privacy Policy:

📍 Address:Mumbai
📞 Phone: +91 75066 89580
✉️ Email: contact@leashfreelove.com